<<< Americana Online Store >>>



	• Change or cancel an open order
	• View all your orders
	• Forgot your password
	• Forgot your username
	• Update account information
	• Additional accounts



	• How does my order qualify for free freight?
	• Can I use my credit card on this web site if I haven’t used it at Americana?
	• When will my order ship?

Change or cancel an open order
Once an order has been placed, it is immediately submitted to our warehouses for shipping. If you check order status and your order is IN IRMS, PACKED, INVOICED, or READY we are unable to make any changes to that order.

If you need to make changes to your order once it has been processed, restocking fees may be applicable.

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View all your orders
After you login, click on the Order Status button on the left side menu. You can search orders, track packages, and print invoices.

If you do not have an online account, go here.

Be sure to have an invoice handy so that you can enter the information exactly as we have it in our system.

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Forgot your password
If you are unable to remember your password, go here and enter your username in the box, then click on 'Forgot your password'.

If you are still having trouble, send an email with your customer number to: webinfo@americanasportswear.com.

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Forgot your username
If you are unable to remember your username send an email with your customer number to: webinfo@americanasportswear.com

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Update account information
To update your address, phone number, and contact names, please send an email with your customer number to: webinfo@americanasportswear.com or call us at 800-473-2802.

You can create ship-to addresses during the checkout process. Please contact the Credit Department by phone or fax to update Bill To information.

Americana Credit Dept. Fax: 310-225-3313

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Additional accounts
Even though you have only one Americana account number, you can have multiple on-line users. You will receive an initial email in the sign up process. This will allow you to forward the sign up information to other users in your organization. If you have lost this information, please send an email to:

webmaster@americanasportswear.com

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